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Privacy and data collection policy
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COUNSELLING WITH CELISE complies with the Privacy Act 1988 and the applicable Privacy Principles in the Privacy Act when handling personal information.

COUNSELLING WITH CELISE takes the protection of your personal information seriously. Personal information includes any information or opinion, whether true or not, about a person who is identified or whose identity can reasonably be established.

 

Data Collection Practices

COUNSELLING WITH CELISE collects personal information for the purpose of providing you with a counselling service. As part of this service, it is possible that the practice may need to collect information about things like how to contact you to arrange an appointment. COUNSELLING WITH CELISE may collect information via the practice Consent Forms or other company forms that you complete, via our online booking system if you use that and via administration, or through our website https://www.counsellingwithcelise.com.au.

 

The kind of personal and health information that COUNSELLING WITH CELISE may collect will depend on who you are (e.g. a client or third-party service provider) and the nature of your connection with COUNSELLING WITH CELISE. This information may include things like: 

· your full name

· address

· email address

· date of birth

· Medicare details

· billing information

· general appointment information and other personal information. 

 

It is important that you are aware that failure to provide COUNSELLING WITH CELISE with all the information requested, means that COUNSELLING WITH CELISE may not be able to deliver the counselling services that you have requested.

 

COUNSELLING WITH CELISE collects personal information in the following ways:

  • from you when you make an inquiry, book an appointment, email the practice, phone the practice, engage with the practice on social media, complete documentation, in a counselling session where you request a letter or report, where you complete an assessment or make an online booking;

  • from third-party service providers – if you are referred through an  EAP / doctor / or other third parties, they usually provide us with your contact information and other information relevant to the referral;

  • when we receive enquiries through https://www.counsellingwithcelise.com.au and when the website is otherwise accessed or used;

 

Consent

You consent to COUNSELLING WITH CELISE collecting, using and disclosing your personal and health information for the purpose of complying with this privacy policy. By booking an appointment, making an inquiry, registering your details via our website/phone/email/SMS/social media contact or other and/or by completing a consent form, you provide COUNSELLING WITH CELISE with consent to collect, use and disclose your personal and health information for the purpose covered in this privacy policy.

 

Information and Use

In the course of providing you with services COUNSELLING WITH CELISE may use the information that you have provided to COUNSELLING WITH CELISE including personal and health information, in order to provide you with counselling services, send you an electronic newsletter, respond to feedback and complaints, utilise the COUNSELLING WITH CELISE website, correspond with you and if required, enforce our client consent form/payment arrangement form.

 

Quality and Security of Data Collected

COUNSELLING WITH CELISE takes reasonable steps to protect personal information collected and secure it from misuse, loss and interference and from unauthorised access and modification. COUNSELLING WITH CELISE endeavours to ensure all such information collected is up-to-date and complete at the time it is collected, used or disclosed. 

To ensure your information is accurate, please notify COUNSELLING WITH CELISE. You can do this by emailing celise@counsellingwithcelise.com.

 

Health Information Collected

COUNSELLING WITH CELISE complies with the Australian Privacy Principles and the ethical guidelines of the Psychotherapy and Counselling Federation of Australia in the collection, use and disclosure of all health information and to ensure that it is kept confidential.

 

COUNSELLING WITH CELISE may collect your health information when you attend the practice and/or at any other time from time to time in the course of providing counselling services.

Your information may be collected for, but is not limited to, the following reasons:

  • as it is required for the provision of counselling services, including recording your personal information and health information as relevant to your current situation for the purposes of providing therapeutic intervention, writing reports and summaries;

  • only as essential for the provision of counselling services, or as otherwise in accordance with your consent, or as may be required by law;

  • only from you (or from someone authorised by you with your written consent) 

  • in accordance with the code of ethics set out by the Psychotherapy and Counselling Federation of Australia

  • with accuracy, on the basis that you may at any time request a copy of the health information that COUNSELLING WITH CELISE has collected by emailing us at celise@counsellingwithcelise.com (subject always to applicable law) and where our records are found to be inaccurate, we will rectify any inaccuracies on the basis of the further information you provide.

 

Access, Updates and Complaints

COUNSELLING WITH CELISE will provide you with access to your personal and health information that has been collected, subject to any legal exceptions, at your written request. Please also let us know if you have any concerns, questions or complaints so that COUNSELLING WITH CELISE can address them promptly for you, by sending an email to celise@counsellingwithcelise.com. Where our records are found to be inaccurate, COUNSELLING WITH CELISE will promptly correct any inaccuracies on the grounds of updated information that you provide.

 

Disclosure

COUNSELLING WITH CELISE discloses personal information to additional third parties with your consent in accordance with this privacy policy or if permitted, authorised or required to do so by any relevant Federal or State or Territory law.

 

Changes to this Privacy Policy

From time to time, COUNSELLING WITH CELISE may make amendments to this privacy policy. Any changes will be effective immediately upon the uploading of the revised privacy policy on https://www.counsellingwithcelise.com.au.  By continuing to use the COUNSELLING WITH CELISE website and/or the counselling service following any changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this privacy policy, as amended from time to time, in whole or part, you must terminate your use of the website and inform us immediately prior to any further receipt of our counselling services.

 

Contact Us

If you have any questions about this privacy policy please contact COUNSELLING WITH CELISE at celise@counsellingwithcelise.com.

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